FAQs

Ordering with Visa/Mastercard

Experiencing issues with Visa or Mastercard checkout? Reach out to our customer service team for quick assistance!

Warranty for Electronic Products

How long is the warranty for electronic products?

Logistics

What factors should be considered when choosing a logistics method?

How to check the waybill number?

Retail and Wholesale Business

How to conduct retail business?

How to conduct wholesale business?

Payment

What is PayPal commission?

Customs Duties

What should I do if customs duties are incurred during the customs clearance process?

Repair Services

Repair Services

 Refund Policy

How can I request a refund?

Under what circumstances can I request a refund?

How to handle refunds caused by quality issues?

Does IARVEL MAGIC support refunds for non-quality issues?

Can I get a refund if I purchased IARVEL MAGIC products elsewhere?

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