Dear customer, thank you for your interest and support for IARVEL MAGIC. Regarding your question, we will answer it according to the timeline.
Within 1 year: If you find quality problems with IARVEL MAGIC products within 1 year of purchase, we will provide you with free maintenance or replacement services. Please refer to our official website's after-sales service policy for specific maintenance and replacement policies. We will process your maintenance and replacement requests as soon as possible to ensure that your rights are protected. Moreover, we kindly ask that you bear the cost of shipping and handling fees associated with returns, repairs, and other related matters when sending items back to IARVEL MAGIC.
Within 2 years: If you find quality problems with IARVEL MAGIC products within 2 years of purchase, we will provide you with paid maintenance or replacement services. Please refer to our official website's after-sales service policy for specific maintenance and replacement policies. We will process your maintenance and replacement requests as soon as possible and provide you with reasonable maintenance or replacement prices. Moreover, we kindly ask that you bear the cost of shipping and handling fees associated with returns, repairs, and other related matters when sending items back to IARVEL MAGIC.
After 2 years: If you find quality problems with IARVEL MAGIC products after 2 years of purchase, we will still provide you with paid maintenance or replacement services. Please refer to our official website's after-sales service policy for specific maintenance and replacement policies. We will process your maintenance and replacement requests as soon as possible and provide you with reasonable maintenance or replacement prices. Moreover, we kindly ask that you bear the cost of shipping and handling fees associated with returns, repairs, and other related matters when sending items back to IARVEL MAGIC.
Finally, we hope that you will follow the correct use methods and operating specifications when using IARVEL MAGIC products to avoid unnecessary quality issues. If you have any questions or need help during the use of our products, please feel free to contact our customer service team. We will do our best to serve you.