1. Right of Withdrawal (EU Customers)
If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within fourteen (14) days of receiving your order, without providing any reason.
To exercise your right of withdrawal, you must notify us of your decision within the 14-day withdrawal period by contacting our customer support team through our website, email, or designated withdrawal form.
Once your withdrawal request has been received and confirmed, you will receive an acknowledgment of your request via email.
2. Return Conditions
To be eligible for a return under the withdrawal right:
* The item must be returned within 14 days after you notify us of your withdrawal.
* The product must be in its original condition and packaging.
* The product must not show signs of misuse, damage, or excessive handling beyond what is necessary to inspect the item.
* Any included accessories, manuals, cables, promotional items, and packaging materials must be returned together with the product.
We reserve the right to reduce the refund amount if the value of the goods has diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
3. Return Shipping Costs
Unless otherwise required by applicable law, customers are responsible for all return shipping costs associated with exercising their right of withdrawal.
We strongly recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Original shipping charges are non-refundable unless required by law.
4. Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged during shipping, or incorrect due to our error, please contact us within 7 days of delivery.
In such cases, we will, at our discretion:
- Provide a replacement;
- Repair the product;
- Issue a full refund.
For approved defective or incorrect-item claims, we will cover reasonable return shipping costs.
5. Non-Returnable Items
The following items may not be eligible for return or withdrawal where permitted by law:
- Digital products, downloadable content, software activation codes, and digital services that have already been delivered or activated;
- Customized or personalized products;
- Products sealed for hygiene or security reasons that have been opened after delivery;
- Any items specifically identified as non-returnable at the time of purchase.
6. Refund Process
After we receive and inspect the returned item, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method used for the purchase without undue delay and, where applicable, within the time period required by law.
Please note that your financial institution or payment provider may require additional time to process and post the refund.
7. How to Request a Return
To initiate a return or withdrawal request, please contact our customer support team and provide:
- Your full name;
- Order number;
- Email address associated with the order;
- Details of the product(s) you wish to return.
Providing a reason for the return is optional and not required for exercising your statutory withdrawal rights.
8. Contact Information
For all return, refund, and withdrawal requests, please contact:
Customer Support: sales@iarvelmagic.com
Website: www.iarvelmagic.com
We will respond as promptly as possible and provide instructions for returning your item.
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